Bebo Help

Why should I become a member of Bebo?

Bebo is a worldwide social media network where friends can share their lives and explore great entertainment. You can post photos and blogs, comment on your own and other members' profiles, and a ton of other stuff.

How do I make my profile public/private?

Every Bebo profile is private by default. If you are under the age of 21, Bebo strongly recommends keeping your profile private. To make your profile public or private, follow these steps:

  1. Sign into Bebo with your email address or username and password.
  2. Click the Settings link on the top menu bar.
  3. Click the link Privacy Settings, located at the top of the page.
  4. Choose whether you want your profile viewed by Everyone or My friends only. Public profiles can be accessed by going to www.bebo.com/username.
  5. You can also make other changes to your profile, such as hiding profile views, showing your online status, and reviewing comments before they show up on your profile.
  6. Click the Update Privacy Settings button when you are done.

If you choose to have a public profile, Bebo has no control over who views it. Please remember that we are not able to stop anyone from reusing any photos or information that you post publicly online. However, by editing your photo albums you can control who can see individual photo albums and choose whether to allow others to copy photos from individual photo albums with our 'copy photos' feature. You can also block other members from contacting you on your public profile.

If you choose to have a private profile, please remember that joining any college or school group makes your profile visible to the other Bebo members within that group. To make your profile completely private (visible to direct friends only), you must leave any school or college group you have joined here.

How do I change my username, email address or password?

You can change your username, email address or password by doing the following:

  1. Sign into Bebo with your email address or username and password.
  2. Click the Settings link located on the top menu bar.
  3. Under the heading Account Details you will see the following options: Change Username, Change/Add Email, and Change Password.
  4. Click on the link of your choice and make your changes using the options provided.

Note: AIM & AOL users should go to one of the following links for password help, depending on where you live:

I have lost my password. What can I do?

Go to our password reset page, enter your email address and we will reset your password for you.

If you are generally having problems remembering your password then here are two things you can do:

  1. When you sign in, check the box Keep me logged in for 2 weeks. Only use this option if you are on a private computer, rather than one shared with other people.
  2. You can change your password to one you find easier to remember. Once signed in you can change your password at any time by clicking on the Settings link in the top menu bar.

Note: AIM & AOL users should go to one of the following links for password help, depending on where you live:

How do I edit my profile?

You can edit your profile by doing the following:

  1. Sign into Bebo with your email address or username and password.
  2. Click the Settings link in the top menu bar.
  3. Click the Edit Profile link located at the top of the page.
  4. Make the changes you wish to your details in each of the sections, and then click the Save button.

How do I add friends?

Adding friends on Bebo is easier than making real ones! Just follow these steps:

  1. Sign into Bebo with your email address or username and password.
  2. Click the Friends tab on the top menu bar.
  3. Click the Add Friends link at the top of the page.
  4. Enter in your email address and email password to access your address book to see if you have friends already on Bebo.

Note: If you have a Hotmail, Gmail, or Yahoo! account, sign-in to your email address book and check the boxes for all of the people you want the 'add friends' email to be sent to (or un-check the boxes of the people you do not wish to email). Once you have both confirmed friendship, your contact details will be exchanged.

To add a friend without using email:

  1. On the menu bar of Bebo, search for the profile of the person you wish to add.
  2. Under their profile photo, click the Add as Friend button. They will be notified of your request, and if they accept you, they will be listed under your friends.

When will I be emailed?

We will email you to verify your email address. Once your email address is verified, you will be in control of all the email you receive from us.

To change your email preferences, sign in with your email address or username and password and click on Settings in the top menu bar. Then, check or uncheck the appropriate email notifications under Notification Settings.

From time to time we may send you service emails on items specifically affecting your membership, (such as changes in terms of service for example) but we promise never to clog up your inbox with spam.

I keep receiving invitations from friends to join, but I would prefer not to. How can I stop this?

Invitations to join Bebo are either sent directly from your friend's email client, in which case we are unable to prevent these from being sent, or your details have been entered onto Bebo.com, in which case you can unsubscribe by entering your email address on our Do Not Email list.

Note that emails are only sent to you at the direct request of a friend. Your email address is not added to a mailing list because of this. So, if you ever receive spam, you can be sure it didn't come from us.

If I decline a friend request, or I remove a person from my friend list will the person find out?

Your friends are your business. If you decline a friend request or delete a person from your friend list that person will not be notified. Your personal contact information will be removed from their friend list.

How do I delete a person from my friend's list?

To delete a member from your friend's list follow these instructions:

  1. Sign into Bebo with your email address or username and password.
  2. Click the Friends tab in the top menu bar.
  3. Find the contact you wish to delete.
  4. Click on the red 'x' next to their profile photo. This is a delete option.
  5. Click the Delete button to confirm your selection.

Deleting a member from your friend's list will immediately delete your information from that member's friend's list and address book as well as your own.

How do I report abuse?

To report abuse navigate to the profile page of the person you wish to report, then click the link Report Abuse located below their profile photo. To flag a specific photo, video or widget to Bebo staff, simply click the link Report Abuse located below the content. When a Bebo member is reported, Bebo does not disclose details of the member who reported them.

What happens when I report abuse?

Bebo promptly review all reports of abuse, issue conduct warnings and cancel the membership of anyone found violating the member conduct policies. The company is unable to enter into discussions and will not get directly involved in disputes between members. The user being reported does not find out who reported them.

How do I block/un-block other users?

You can block/un-block a person from contacting you or posting to your profile page by following these steps:

  1. Navigate to the profile of the person you wish to block/un-block. You can do this by clicking on their name or photo on your profile.
  2. Under their profile photo, click the Block link.
  3. Click the button Block This Member or Un-block This Member.

Your profile does remain visible to users you have blocked although you can stop them viewing your photos by editing individual photo albums.

How do I edit photo albums?

By editing your photo albums you can control who can see individual photo albums and choose whether to allow others to copy photos from individual photo albums. To edit a photo album, please follow these steps:

  1. Sign into Bebo with your email address or username and password.
  2. On your Profile page click the Photos link under your profile picture.
  3. Click the Photo Album you wish to edit.
  4. Click the Edit Album Info link.
  5. You can now edit the album name and description, and change the privacy options. Note: Checking the Only let my friends view this album box means that the album cannot be viewed publicly or at your URL address: www.bebo.com/username.
  6. Click the Save Changes button.

How do I delete photo comments?

To delete a comment posted to one of your photos:

  1. Click on the photo album containing the relevant photo.
  2. Click on the photo you want to delete a comment from
  3. Click the link Delete located below the comment.

How do I delete profile comments?

To delete a comment posted to your profile page:

  1. Go to the comments section on your profile page.
  2. Click the View All link in your comments module.
  3. Click the Delete link located next to the comment you wish to delete.

Somebody drew/wrote on my Whiteboard and I don't know who the person is.

Anyone who can view your profile can also write and draw on your Whiteboard. If you don't like the posting you can simply delete the entry. You are in charge and you have complete control over your profile. If this person is a real pain then you can also block the member, which stops them from contacting you and writing or drawing on your Whiteboard.

How do I review comments and Whiteboard drawings?

You can change your preferences to review comments and Whiteboard postings before they are shown by doing the following:

  1. Sign into Bebo with your email address or username and password.
  2. Click the Settings link in the top menu bar.
  3. Click the Privacy Settings link at the top of the page.
  4. Make a selection under the Review Comments section.
  5. Finally, click the Update Privacy Settings button.

Note: Checking the Review all comments and Whiteboards before showing them on my profile box means that comment and Whiteboard postings will NOT be shown on your profile until you have reviewed them.

Why is my AIM profile moving to Bebo?

We've received many requests to improve the AIM Profile experience. We listened and are delighted to offer you an upgraded profile experience, powered by Bebo.

As you may know, Bebo and AIM are now part of the same company. We want you to benefit from the same experience Bebo's 50 million users already enjoy.

Your new profile will enable you to:

  • Easily find your AIM Buddies and meet new friends all in one place.
  • Get feeds from your other networks like Facebook, MySpace and Twitter.
  • Check your Gmail, AOL & Yahoo! mail from one location on Bebo and much much more.

Sign in with your AIM email address and password. You can import your AIM Buddy list and e-mail contacts to quickly start building your network.

Will my data or privacy policy change when my AIM profile moves to Bebo?

We will not be changing your data or adding to your current profile.

Your other existing profile preferences including showing your age, and allowing only friends to comment will stay the same.

When you use your Bebo profile, you will be subject to Bebo's Terms of Service and Privacy Policy.

If you want to share your profile with the rest of the world, making it public is very simple.

I am trying to use line breaks in my profile. Why aren't they working?

Line breaks are not being used in the Bebo version of AIM profiles.

The hyperlinks from the About Me section and from other parts of AIM profiles may not be available on Bebo.

My account name/My friend's account name is pretty long and is being cut off. Why is that?

On Bebo, your account name can have up to 20 characters. Your AIM profile may have had up to 97 characters. Those accounts with more than 20 characters will be truncated.

Friend's name truncation has a 12 character limit.

My AIM Profile wallpaper is not showing up on Bebo. Where did it go?

Your AIM wallpaper may not be migrated to Bebo, but we have tons of cool skins that you can use. Check out the hottest skins on Bebo.

How do I report a problem with an App?

While we provide a place for these applications to be used, they are not created by Bebo.

Any support problems you may be having with an application need to be addressed with the app creator. You must visit the profile page of the application that you are inquiring about in order to get help with the app.

If you are unsure of the URL of the application's profile, go to the apps page where you will be directed to a page that lists all of the current applications for Bebo.

  1. Click on the application that you are inquiring about, and you will be led to the application home page.
  2. In the comments section of the page, please ask your question or report any problems you have seen with the application.

Where do I find help for Bebo Mobile?

If you are already registered on Bebo Mobile, you can find lots of useful answers on the Mobile help page.

How do I cancel my Bebo membership?

You can cancel your membership at any time:

  1. Sign into Bebo with your email address or username and password.
  2. Click the Settings link in the top menu bar.
  3. Click the I want to permanently cancel my account link located at the bottom of the page.
  4. Enter your password and tell us why you are cancelling your account.
  5. Click the Cancel my Bebo Account button.

Is Bebo Free?

Yes.

Do you still need help?

Watch the Finding Bebo video which was created by a member in Ireland.

If you have read the Help section and were unable to find an answer to your question then please Contact Us and we will be happy to assist.