Working with one of the most well-known global online brands, our client is offering dynamic multi-cultural environment, and the opportunity to work in a fast-paced industry. You will deal with customers across UK & Ireland, providing the highest levels of customer service by phone and email.

The Role

• Provide telephone and email Customer Service Support to customers, you will have a passion for providing the highest levels of service
• Respond to customer contacts in a timely and accurate manner in line with company service levels
• Work to team and individual goals for response times, resolution of problems and call volumes
• Aim to be the best, always aiming for the highest standard of Customer Service
• Interact with other departments to make things happen and solve issues
• Deal with complaints in relation to incorrect or late orders, and damaged goods
• Reporting to your Team Manager you will strive to meet your objectives
• This purely a customer support position (no sales involved)

Requirements
• Fluency in English is essential, both written and spoken
• Customer service skills with a good telephone manner
• Adaptable and flexible approach
• Able to work on own initiative
• Mature outlook and able to resolve problems effectively
• Team Player with ability to learn fast
• Call Centre or Customer Service experience preferred (4 weeks of training provided)
• Good computer skills including Outlook, Word, Excel and databases
• Strong communication skills
• Customer Focused and good inter-personal skills

I can have him but sometimes it's just not worth the fuss!! Whatever he can he i can dlo better. Ha Ha!!!
Luv the DRAMA though

100 things about me....

1. Full Name: Margaret Thresa Marie Galvin
2. Nicknames: Maggie, Mags, Mick & Gigantor????
3. Birthday: 15-9-1884
4. Place of Birth: cork
5. Zodiac Sign: virgo
6. Male or Female: female
7. Grade: college
8. School: St. Marys Macroom, Co. Cork
9. Occupation: Student
10. Residence: home
11. MSN Screen Name: yahoo only!

__Your Appearance___

12. Hair Color: dark brown
13. Hair Length: 2.5 inches below the shoulder (so say Laura & Niamh!)
14. Eye color: blue
15. Weight: A lot!
16. Height: 5 foot 8"
17. Braces?: Nope
18. Glasses?: Nope
19. Piercings: my ears
20. Tattoos: none
21. Righty or Lefty: righty

___Your 'Firsts'___

22. First best friend:Karena
23. First Award: Catherine McAuley on 1st year
24. First Sport You Joined: Next question!!
25. First pet: Tom Cat!
26. First Real Vacation: Dublin
27. First Concert: The Stunning
28. First Love: very private my financee Keith (we were 4!)
___ Favorites___

29. Movie: Dirty Dancing
30. TV programme: Greys Anatomy
31. Color: purple
32. Rapper:kanye
33. Band: u2
34. Song Right Now: U & me
35. Friends: lots
36. Sweet: Carmel keg roses
37. Sport to Play: Its a new one called 'veg in front of TV'. I'm a pro
38. Restuarant: The Auld Triangle
39. Favorite brand: or what??
40. Store: New Look, Jane Norman
41. School Subject: business org.
42. Animal: cats and dogs
43. Book: The Annie Murphy story
44. Magazine: VIP
45. Shoes: Susst

___Currently___

46. Feeling: stressed
47. Single or Taken?: SINGLE
48. Have a crush: yes
49. Eating: nothing
50. Drinking: nothing
51. Typing: ya haha
52. Online?: Yes
53. Listening To: Laura and Niamh typing.
54. Thinking About: What clothes to wear at the weekend.
55. Wanting To: sleep
56. Watching: the monitor
57. Wearing: jeans and a wolly jumper. Its ARTIC outside!!
___Your Future___

58. Want Kids?: Maybe Maybe not!
59. Want to be Married?: Yes
60. Careers in Mind: IT/IS
61. Where do you want to live: Cill Mhuire all the way!!
62. Car: red Golf.. Its getting to be an obsession.

__Which is Better With The Opposite Sex___

63. Hair color: brown...
64. Hair length: short
65. Eye color: dark eyes are nice
66. Measurments: Tall and handsome and i'm happy
67. Cute or Sexy: Sexy
68. Lips or Eyes: i want both but i prefer eyes.
69. Hugs or Kisses: Kisses
70. Short or Tall: Taller than me but not so tall that they feel the rain before everyone else.
71. Easygoing or serious: easygoing
72. Romantic or Spontaneous: doesnt matter
73. Fatty or Skinny: I like 'well built'
74. Sensitive or Loud: Both
75. Hook-up or Relationship: With my past record you decide for me
76. Sweet or Caring: both
77. Trouble Maker or Hesitant One: trouble maker . Its all about the drama!!

___Have you ever______

78. Kissed a Stranger: yeah
79. Had Alcohol: not a drinker!
80. Smoked: No
81. Ran Away From Home: Never
82. Broken a bone: does a Knee count??
83. Got an X-ray: Yes
84. Been with someone: Wouldn't you like to Know???!!!
85. Broken Someones Heart: Every weekend (Only messing)
86. Broke Up With Someone: No
87. Cried When Someone Died: Yes
88. Cried At School: yes

___Do You Believe In___

89. God: YES
90. Miracles: YES
91. Love At First sight: no.. o yes i do!!
92. Ghosts: yes
93. Aliens: never
94. Soul Mates: yes
95. Heaven: yep
96. Hell: no
97. Angels: ya
98. Kissing on The First Date: Yes
99. Horoscopes: yes

___Answer Truthfully___

100. Is There Someone You Want But You Know You Can't Have? Hell ya!!!!