Jo Evans
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Vrouw, 23,
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- Fourth year (fifth if we're counting the year abroad) at Glasgow Uni studying Economic & Social History with French. I have no life apart from studying and job hunting.
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And it happened again...twice.
You'd think word would have got around since the nearly firing (and incidentally I haven't seen that driver around, so maybe he was nasty to someone else, and got the chop) and that all First Glasgow drivers would be on their toes, but noooooo...
I went to sign the lease for my new flat this morning, which involves a half hour bus drive across the river to the agency. The driver on the way was fabulous, got the ramp out, asked me if I needed a hand up. (I didn't, but always nice to be asked). The one on the way back; took one look at me, shook his head and drove off. I think that's almost worse than being shouted at, purely for the reason it made me feel like I'd crawled out from under a rock and wasn't welcome in walkers' world. Anyway, got home, ranted, email off to First, Ronnie Wood and a load of press types. Watch this space...
I didn't mention the last time it happened - I've been getting bored with it, so I just don't mention them. Phil was with me at the time, and the driver tried to argue that it was Phil's job to get the ramp down, not his. Er, no. I don't sleep with people just for accessibility reasons (or anything else before anyone gets any ideas!) And yeah, he got the usual telling off from depot, yadda yadda yadda, but clearly this disciplinary procedure isn't working, and so I'm resorting to more drastic measures.5 Commentaren 457 dagen
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Nearly done!
So...end of third year. End of the first 'serious' year at uni. 1 year away from the real world - scary! It's frightening how quickly it's gone.
I've only had two exams so I'm feeling like a slight cheater - but then I am starting my dissertation next week so that should make up for it! I'm not too sure how I've done; I revised hard, but you know how everything just falls out of your brain at the last minute? Yep.
French lingo and orals are continuing for the next 4 weeks, so I'm not completely into summer yet, but exams are over and that's what counts!0 Commentaren 595 dagen
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Check. This. Out.
After a couple more incidents with First drivers, I got the following email this evening:
Dear Miss Evans
Many thanks for your e-mail message of 6 December 2007, concerning the
incident involving the driver of our service 62 bus on the evening of
Thursday 6 December 2007 in Dumbarton Road.
Firstly, please accept my sincere apology for the delay in responding to
your complaint.
Please let me assure you that First take complaints of this nature very
seriously. Your previous complaints have all been fully investigated and on
each occasion the drivers have been interviewed under the auspices of our
Company Disciplinary Procedure. In respect of your most recent complaint, I
was extremely concerned and disappointed to learn of the difficulties that
you experienced whilst using our service that evening. The driver in
question was traced, through the bus identity number you supplied and
interviewed by our Depot Operations Manager at Parkhead depot. The driver
was reminded of his and the Company's responsibilities in fully complying
with the Disability Discrimination Act and was awarded a formal
disciplinary sanction. In addition, the driver was advised of the likely
outcome regarding his future employment with First should we receive any
further complaints of this nature.
Like many other public service industries, there is always room for
improvement in respect of customer care. However, we continue to focus hard
on improving our standards in all areas. All of our drivers are provided
with induction training at the commencement of service and are thereafter
provided with the opportunity to improve their skills, through our SVQ and
Advanced Driver Training programmes, which include customer care training,
with particular emphasis placed on the elderly and disability awareness, as
part of the curriculum.
All of our staff are trained in the use of the wheelchair ramp, are fully
aware of their responsibility in regards to complying with the legislation,
and are most definitely instructed to leave the confines of the cab to do
so, having first carried out a personal risk assessment. This of course
makes the incidents described by you all the more disappointing and I would
like to take the opportunity to assure you that this type of performance is
wholly unacceptable and will not be tolerated by First.
I can also confirm that, as a result of your feedback, I have arranged for
the driver to attend an in-house bespoke DDA awareness course, which will
be delivered by Capability Scotland. Furthermore, we will be issuing a
comprehensive personal guide, on DDA awareness, to all of our drivers in
the coming weeks.
Once again, thank you for bringing this matter to our attention and please
accept my apology for any distress and inconvenience caused to you. I do
hope that this incident will not discourage you from travelling on First
services in the future. Feel free to contact me directly if you have any
further cause for concern.
Yours sincerely
Ronnie Park
Director of Service Delivery and Deputy Managing Director0 Commentaren 684 dagen
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hey hun. thanks. yea he hopefully will be home tomorrow.
lol, i had the flu last wknd. i hate feeling all yucky.
haha i would be excited about an electric blanket too. my room is freezing. ill need to come over and c ur new flat. xxxx
hey hun. the biopsy went well, thank god. he got it ysday and he is recovering well. he is maybe gettin out tmo which im so pleased about. hes looking well despite wot he has went through
how r u? wot have u been upto? xxx
hey hun. thanks, that means a lot. he is going for the biopsy tmo morning at about 11. its really worrying. im just praying that he is going to be alrite. xxx
hey hun. how are u? u enjoying being back at uni?? im already back into the routine of it. its going to be quite hard over the next few weeks tho to keep up because my dad is going in for a biopsy tmo. xxxx
When I was back home I was told about your article in the paper about the buses! Hope you get something sorted out of it!
xx
hey hun. hows the move going into the new flat?? i cant believe its nearly time to go back to uni. omg work work work in the next few months tho i was slighlty relieved when annmarie told me that the system is the same as last year. no exams at xmas..woo
X
hey hun. thanx so much for coming last night. hope u had a good night
X
thanx so much for the presents too
hey hun. they cant get away with treating people like that. its just total ignorance. it makes me angry because my dad has been treated that way by bus drivers. yea hopefully u will get a lot of feedback from journalists because something really has to be done about it. xxx
hey hun. yea its gorgeous. i had a wee look at the hall today and its beautiful. no there is no dress code. wear whatever u want. i still cant believe its only a week away now
p.s that bus driver is a total prick. hope he gets the sack
xxx
hey hun. how are ya? cant believe there is only a week left till my party. ive still got so much to organize. do u want my mobile number incase u need directions once u get to hamilton? xxx
wow thinkof the discount that would be fun!!!! im dropping Versailles and doing 5th republic should be ok tho im not looking forward to all the grammar now the weighting is higher! My diss is slow and steady lol im doing it on how Chirac and Sarkozy differ on foreign policy attitudes its not bad but a lot of searching through newspaper after newspaper for 2lines that are relevant..o well the joy.
Hope the flat hunting is going ok xx
hey hun. yea it will b really easy to get a taxi to carrigans from hamilton central. when u get off the train their is a taxi bay right beside it. there will be wheelie friendly taxis. thats great u can make it
xxxxx
Hey thats typical! Hope you enjoyed your interrailing tho the pics look amazing!! Hows the summer going?? Im trying to make a dent in my french diss at the minute but its not getting anywhere. xx
thats great the dissertation is going well. it must feel like a huge weight on ur shoulders until it is handed in. thats fantastic that they sent all ur primary sources. lol, cool we will def have to meet up in the library so that u can spur me on to work and type.
X
hey hun. that would be great. i def need some help with it. ive barely started it and need as much help as i can get.lol. hows ur dissertation going?? xxx
hey hun. i dont think annmarie would give me another extension because she said that it would have to be in in september because i need to have completed my historiography to do RESH2. im on a temporary contract. i suppose i could do that.
im working in eddie stobbarts just now in an office. its quite good.
xxx
hey hun.its been pretty stressful. i just wish i didnt have this historiography to write. im really struggling and worried i wont have it in on time. im working full time just now too. its really hard to find the time. xxx
hey hun. im still writing my historiography. its been difficult to get into it though because of everything that has been going on with my dad. he took a fit again last night. its been so stressful. he went for an MRI a couple of weeks ago and although the tumour hasnt grown they have found activity around it and he might have to get radiotherapy. xxx