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Internet Business Development Center (BDC) Service - IPA IBA977 dni temu
 

Outsell's Internet BDC guarantees a 15-minute response time to all Internet customer requests. Outsell fields and responds to all leads generated, including leads from live automotive chat, the dealership website, third parties and manufacturers.

Studies show that currently only 56% of the 1.8 million Internet car leads sent to dealerships annually are receiving a response, which leaves 700,000 consumers unanswered.

"Auto dealers that are struggling to effectively manage their car leads can rely on Outsell to take over and effectively manage all follow-up activities," said Mike Wethington, Outsell CEO. "Not only does this help dealers improve their leads-to-sales conversion rates, but it also provides the customer with a personalized and responsive online shopping experience."

While the majority of top performing Internet dealers try to make contact with the customer within 1 - 6 hours, Outsell guarantees a 15 minutes response time via phone and/or email.

Bill Walsh Automotive Group, a multi-year winner of the GM Mark of Excellence award for Exceptional Customer Care, is a perfect example of the type of results that are generated when the Outsell BDC service works in tandem with a dealership's Internet Department.


With the Outsell Internet BDC service, automotive dealerships can now remain open for business when their customers want them- 7 days a week, 12 hours a day and dealers no longer have to worry about staff turnover or keeping up with all of the complexities of changing technologies and techniques required to drive more sales from the Internet.

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